Terms of use

Draft version. The company details of the operator and final legal text will be added before the public launch.

1. What Yondago is

Yondago is an online platform where independent tour guides present their tours and travellers send booking requests. Tours are offered and carried out by the guides, not by Yondago. The contract for a tour is between the traveller and the guide.

2. Booking requests

A booking request is free and not binding until the guide confirms it and the traveller has paid. Price, meeting point and what is included are set by the guide and shown on the tour page.

3. Payment

Tours booked on Yondago are paid online through the platform, not in cash to the guide. The traveller pays the tour price plus a service fee shown before payment. Yondago keeps a commission and pays the rest to the guide. Cancellation and refunds are agreed between traveller and guide.

4. Guides

Guides are responsible for their tours, for the licences and insurance required where they work, for their taxes, and for correct information in their profile and tours. Yondago may remove profiles or tours that are misleading, unsafe or unlawful.

5. Reviews

Reviews must be honest and based on a real experience. Guides may not write or buy reviews for themselves. We may hide reviews that are fake, offensive or unlawful.

6. Fees for guides

The current fees for guides are shown on the “For guides” page. Changes are announced to guides in advance.